SnapSupport provides a solution designed for employees working in the field. it serves as a collaborative tool to solve real-time problems. With its mobile and web-based application, it’s created an avenue for service providers can collaborate and communicate in solving any issues that pop up during work.
Utilizing live video feeds, images, and checklists of industry standards, staff can offer technical assistance to field teams from different places. Additionally, it can be used to automate quality check-ups and maintenance processes.
Time is money, and each time a field technician gets required to perform a job that may require multiple visits to the site, it can cause expensive delays. With SnapSupport you receive prompt support to field companies which means lower repair rates and shorter time spent on repairs that will meet or exceed the expectations of your customers.
What Is SnapSupport?
SnapSupport provides a service that was designed to provide support for service providers via web-based platforms, IoT, and even smartphones. The user-friendly interface means that you can also take photos note the area which requires attention and forward them to support for rapid diagnosis and quick feedback.
So, any issues that arise from machinery can be easily solved by the technical support team on available to help in solving problems.
Utilizing this interface that has icons for service status that are automatically generated you can quickly adapt it for medium and small-sized companies who are looking to move to the larger professional market.
It’s a great platform for all industries including manufacturing to drilling. It’s available for milling machines CNC machines lathes, grinders, routers, sanding machines or even plasma cutting machines for industrial use. You can build your own customized system that is the best fit to your needs in manufacturing or be offered to your existing customers.
SnapSupport can enable teams in the field to respond to customer concerns regarding:
- Inspections of quality and assets
- Field assistance in real-time and collaboration
- Troubleshooting and maintaining equipment
Advantages Of SnapSupport
Can Be Used With Different Types Of Machines
It is compatible with a variety of devices so that troubleshooting for most issues is simple. This is a great co-founders assistance channel that can be swift to resolve issues that pop up.
SnapSupport is a perfect co-founder support system for diverse manufacturers of devices. one example is an engineer who is having issues with several components or devices. Through SnapSupport the engineer can pinpoint the problem. When he has the proper details, one will be able to resolve the issue swiftly.
Easy To Use
SnapSupport is cloud-based. This means that anyone can access it. It is accessible on any device that has a browser, including computers, phones, or tablets. This means that we can receive assistance from experts anytime we require it. It can be used to address issues with the automation of data centers and hardware issues that could slow down our system. Field technicians appreciate it because they are able to get assistance quickly in the event of need.
Supports Different Manufacturers
If you use SnapSupport it is possible to gather details regarding the issue and solve the issue quickly. Because SnapSupport is able to provide support to many brands, you can see what other users are experiencing in the event that the issues are similar or are a frequent issue with a specific model. This will allow you to handle any future issues that may arise with the model.
Perform Unlimited Functions
You can do a variety of tasks using the application, from to the addition of an unlimited number of modules. These are plug-ins with customisation which allow for various capabilities, such as answering questions to uploading images to make it easier to diagnose and performing diagnostics on the equipment, generating alerts, sending customized messages, and saving the device’s logs. The time for customer support could be a nightmare when they attempted to offer all of these functions, however with SnapSupport it’s easy.
Remote Assistance
One of the most popular selling features of SnapSupport can be the remote help feature. One can easily add an mobile device tech to an employee on the team of support using the remote assistance feature on SnapSupport.
The system is able to remain functional, from changing batteries, to scheduling maintenance inspections remotely. The only thing you have to think about is your imagination. limitation element when it comes down to mobile customer support for this platform.
Real-time Field Support
With SnapSupport field teams are able to receive assistance from a professional with just one tap. This is due to the fact that SnapSupport allows users to access vital information that can assist in solving problems on an efficient manner. Technicians are able to solve issues quicker because they are able to make use of the information available on SnapSupport using real-time point-by-point direction from the large pool of experts available.
Utilizing chatbots that collaborate, video and conferencing or chat field teams can pinpoint issues and tap into experts available across the entire company. SnapSupport can:
- Improve repair rates and decrease repair times by a factor of
- Efficiency increased through smart routing and issue escalate
- Allow AI self-support functions
- Hands-free use with voice-activated glasses
- Get expert assistance on job sites and technical teams.
- Training tools, expertise and training to field teams from the senior personnel
Asset And Quality Inspections
SnapSupport is a mobile application which automates quality and asset inspections. It eliminates the requirement for businesses to utilize several systems and software. This is accomplished through the combination of real-time field support as well as the capability to carry out field testing with the smartphone or smart glasses application. The team also has the ability to create reports in a matter of minutes which could be distributed to entire team.
Other benefits are:
- It can perform various kinds of inspections by using templates that can be highly customizable
- Mobile app that is user-friendly
- Inspection reports are available in Word or PDF formats that can be instantly generated
- RealWear HMT-1 Smart glasses that allow hands-free and voice-activated for inspections.
- Inspection data enhanced with images or videos
